/ Case study 03 · Microsoft France
Partner Learning Platform Adoption
Project Overview
Project Overview: Partner Learning Platform Adoption
- Organization
- Microsoft France
- My Role
- Project / Program Manager
- The Platform
- Partner Learning Center (PLC) — The central platform for all partner events, including online, onsite, and on-demand learning content.
- Key Achievements
- Drove platform adoption, enhanced data accuracy, and contributed to a team “Breakaway Star” internal recognition.
The Context & Challenge
Microsoft relies on its partner ecosystem to scale its business. To keep partners trained and certified, the company deployed the Partner Learning Center (PLC)—a global hub for managing all partner events, onsite workshops, online webinars, and on-demand training modules. My role was to lead the platform rollout and adoption strategy for Microsoft France, ensuring high engagement and clean data reporting.
My Responsibilities & How I Delivered
User Acceptance Testing (UAT): Led the regional UAT phase, identifying system bugs, capturing workflow friction points, and gathering key local user insights to ensure the platform fit the market's needs.
Product Feedback Loop: Partnered closely with global engineering teams, translating regional user experiences into actionable UX updates and structural workflow improvements.
Onboarding & Targeted Campaigns: Designed and executed tailored communication campaigns and structured onboarding initiatives to guide partners toward active platform usage.
Data Optimization: Monitored registration and attendance workflows to improve overall data accuracy, giving the business reliable metrics on partner training trends.
Key Highlights & Metrics
Adoption & Engagement Growth: Successfully increased partner sign-ups and active participation across online, onsite, and on-demand learning tracks.
Improved Data Quality: Reduced event registration errors by collaborating with engineering to simplify UX bottlenecks, resulting in cleaner, more accurate data reporting.
Award Recognition: Contributed to the team's internal recognition as a “Breakaway Star” for exceptional collaboration and execution during the platform rollout.